My Essentials is a key part in building a successful hearing aid clinic. You are able to offer your customers peace of mind in their purchase of hearing solutions as well as give them the added value of being a member of My Essentials which can include our newsletter, monthly battery subscription, discounts, referral bonuses, and more.

The first step is to complete the training below to be able to offer My Essentials at your clinic. Click the Start or Resume PEI Training button.

In order for you to offer the valuable My Essentials program to your customers, you have to first successfully complete our PEI (Personal Electronics Insurance) Training. This will prepare you to offer insurance as protection against loss and damage of hearing aids. Once completed, you will be granted access to the portal and have the ability to enroll customers in My Essentials plans. It’s a quick 15-20 minute exercise, but all important as our ability to be a state approved insurance provider rests on the actions of you as the seller in offering the programs legally and as indicated in the training. Please take the time to learn what can and cannot be said during the selling process and what mandatory disclosures need to be made.

We are launching an new portal to support our new status as an insurance company and providing state licensed products. Enrollment is very familiar from the previous system, but there are many additions including the claims process which is now managed through a the portal. We suggest you review the following content before enrolling customers and use it as a reference as you become more comfortable with the system. We will continue to add content here as features are added.

Check out our How-To Guides:

These quick tutorials will help with accomplishing specific tasks in the system. It really helps when first using the system. It’s extremely helpful for new users or refreshing your memory!